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What can I do if I forget my password?
What can I do if I forget my Member ID and password?
How can I change my password?
How can I keep my account secure?

What can I do if I forget my password?

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Click the "Forgot Password?" link below the Sign-In box at http://woolcn.wool365.com/login/login.asp.
Enter your Member ID and either enter your registered email address.
Once you have responded correctly, a random password will be generated and sent to your registered email box.
For security, we suggest that you change the new password as soon as possible.

What can I do if I forget my Member ID?

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1. If you forget your Woolcn Member ID, You can mail your request to customer service. please provide us with your registered email address and as much as possible of the other information you gave during registration, such as company name, contact name, telephone number, and so on, in this mail. This will enable us to verify your identity.
2. Once your identity is verified, your Member ID will be sent to your registered email address.

How can I change my password?

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1. Sign in at My Woolcn http://woolcn.wool365.com/login with your current password
2. Click "My Profile"
3. then Click "Update My Password" in "My Profile"
4. Input your current password in "Current Password" and then input your new password in "new password" and repeat the new password in the "re-enter password", Submit when done.

How can I keep my account secure?

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Choose a password that is easy for you to remember but difficult for others to guess. Passwords are case sensitive and can include numbers and characters.
Change your password when necessary. If at any time you become concerned about the security of your password, you can always change it online. For more information about how to change your password, please read "How can I change my password?"
Always sign out completely. If you use a public or shared computer, it's important that you always sign out completely at the end of each session by clicking the "Sign Out" link that in the webpage top. Doing this will remove the possibility that another person could use the same computer to view the contents of your account.
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